Help & FAQ
Orders & Delivery
Payment & Returns
How does The Beard Growth Kit work?
The unique 3-step process will boost your beard growth and activate dormant - "sleeping" - follicles.
The Activator activates your facial hair and boosts your beard growth. The serum contains the active ingredients Capilia Longa, which has been scientifically proven to increase hair growth.
The Beard Roller maximises serum absorption and stimulates the sleeping follicles. The beard roller will create microscopic channels in your skin and follicles, which prompts the skin to start a natural regeneration process.
The Cleanser is designed to clean The Beard Roller.
When you combine the serum with the beard roller, you have the best conditions to grow an impressive beard.
How often should I use The Beard Growth Kit?
Use The Activator once a day and The Beard Roller twice a week.
Does The Beard Growth Kit work on my head?
We have received examples where men have used The Beard Growth Kit for hair growth on the scalp. The Activator contains the active ingredient, Capilia Longa, which has been scientifically proven to increase hair growth. Therefore, The Activator can work on your scalp.
However, our kit has only been tested on and developed for beards. Therefore, we can’t advise on the usage of our Beard Growth Kit for the scalp or offer a guarantee.
Will The Beard Growth Kit work on me?
The beard growth differs from person to person. Everybody has their own starting point and goal. The important thing is that you don`t expect to grow a full beard overnight. It will take time to grow a fuller beard.
We recommend a beard journey of 150 days to get a realistic indication of your growth potential. If you haven’t seen improved growth after 150 days, we refer to our Growth Guarantee.
If you start with no beard growth at all you might have to expect the process to be longer than the 150 days. If you do see some gains during the beard journey, we recommend that you keep using the kit until you have the beard of your dreams.
Why the mullet, bro?
The blast from the past!
A mullet offers a perfect balance of business and party that any person needs in order to live a happy and healthy life. Short hair provides too much business and not enough party. Long hair gives too much party while sorely neglecting business.
And btw. Paul Mccartney did it. Enough said?
What is The Beard Growth Kit?
The Beard Growth Kit is specially designed to help men grow their beards. With a unique 3-step process will boost your beard growth and activate dormant - "sleeping" - follicles.
What is The Beard Hero?
The Beard Hero is the hero for your beard! It is your saviour and hair fibre bodybuilder, it fights dry and rough beards, and it will make your beard fuller, thicker, and healthier-looking.
Let The Beard Hero be thy saviour!
Are there any side effects or allergens?
No side effects or allergens have been detected. All products are safe to use and approved by our cosmetic science team and meet all European standards for safety.
Orders & Delivery
Can I change my order?
We can change or merge your order(s) if the package has not been dispatched from our warehouse.
If you want to change your order, write to us on firstname.lastname@example.org. Remember to write your order number(s) in the subject line, then we can process your inquiry faster.
I haven’t received an order confirmation?
If you haven’t received an order confirmation by email shortly after you have completed your order, it may be due to an error has occurred your purchase.
Contact us on email@example.com, and we’ll help you get the information you need.
I’m missing something in my package?
It is human to make mistakes, and sometimes things can slip. We’ll do anything to help if you’re missing some item(s) in your order.
Write to us on firstname.lastname@example.org, then we’ll fix it.
When will my order be shipped?
Your order will be shipped as soon as it has been processed in our system. It can take up to 24 hours to process and ship your order. You’ll receive a confirmation email as soon as your order has been processed.
If you haven’t received an email from us, your package hasn’t been shipped yet.
You can always track your package by clicking on the link we’ve sent you in your confirmation email.
If you have any questions or doubts about your package, feel free to write to us on email@example.com. We’re here to help.
My package is ready, but I haven’t received a message from you guys?
If the track and trace link shows that the package is ready for pickup, you can in most cases go to your local post office or pickup shop with a valid ID and tracking ID to get the package handed out.
If you have any questions, write to us on firstname.lastname@example.org. We’ll do our best to help you.
Payment & Returns
Has my order been accepted?
When your order has been approved and processed you’ll receive an order confirmation on the email you’ve listed at check out.
If the purchase did not go through, but a reservation has been made in your bank account it might be due to an error occurring during the payment. In this case, the reserved amount will be released within 1-5 business days.
When you place an order we’ll reserve the amount on your account. We’ll deduct the amount as soon as the goods depart from our warehouse.
What payment methods do you accept?
You can find the payment methods we accept in your country at checkout. You must choose your country to see the country specific payment methods we offer.
If you have any questions, feel free to write to us on email@example.com.
Do anybody get access to my payment information?
We do not store or see your payment information. The account information you enter when purchasing our products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider have access to this information.
Do you have a discount code I can get?
By following us on social media such as Facebook and Instagram, you`re always the first to get our discounts and offers. We also recommend that you sign up for our newsletter, so you`ll never miss anything.
I regret my purchase?
You have the right to cancel your order within 14 days after your purchase. From the day we receive your cancellation you have 14 days to return the product. We’ll refund your order as soon as we have received the package at our warehouse. It usually takes around 1-7 business days for the payment to be visible on your account.
Furthermore, you are covered with a two year guarantee for faulty goods. This covers goods that are defective according to current consumer legislation.
If you wish to claim an error on an ordered product, please contact us at firstname.lastname@example.org as soon as possible after you have discovered the damaged product(s).
The package you are returning must be unopened and appear unused. If the returned item(s) do not appear unopened and unused we reserve the right to reduce the refund.
You must pay for the shipping cost on the returned package. If a mistake happened from our side, we’ll, of course, cover the shipping cost. Always send a picture of the postal receipt for verification and proof that the package has been returned to us.
How do I return my purchased products?
You can return your package to our warehouse with an attached return form. Always write to us at email@example.com before returning your purchased products. When we receive your request to return, we’ll send you a return form by email.
If you are claiming our Growth Guarantee, remember that your claim has to be approved by our Customer Relations Team. You can return your purchased products when your claim is approved.
The package you are returning must be unopened and appear unused. If the returned item(s) do not appear unopened and unused, we reserve the right to reduce the refund.
You must pay for the shipping cost on the returned package. If a mistake happened from our side, we’ll, of course, cover the shipping cost. Always send a picture of the postal receipt for verification that the package has been returned.