Shipping policy

SHIPPING COSTS

The specific shipping costs are determined and displayed during the checkout process.

For deliveries outside the European Union, customs or import duties can be applied once the package arrives in the destination country. The recipient is responsible for paying these fees. Regrettably, we are unable to predict these costs, as customs policies and import duties differ significantly across countries. The customer is fully liable for all postal expenses, costs of returning the shipment, customs fees, and handling charges if they choose to reject a package due to import duties or taxes.

DELIVERY TIME

At Copenhagen Grooming, we understand the importance of receiving your orders promptly. Typically, our delivery time ranges from 2 to 10 business days for all items that are in stock. We are committed to dispatching your products as quickly as possible to ensure a smooth and efficient delivery experience.

Estimated delivery time within EU: 2-5 Business days

Estimated delivery time outside EU: 4-10 Business days

FREE SHIPPING

We take great care in delivering your goods safely and securely. To enhance your shopping experience, we offer free shipping for all purchases over $112, whether to your private address or business location. For orders less than this amount, the applicable shipping cost will be displayed when reaching the checkout page.

Please be aware, that if you choose to have the product delivered without a signature, Copenhagen Grooming cannot assume liability for any lost or damaged products upon delivery.

ITEM OUT OF STOCK

When an item is not in stock, we may experience a longer waiting period before shipping your order. We appreciate your understanding and patience in these situations and assure you that we will fulfill your order as soon as possible. If an item is out of stock for a longer period, this will appear on the product page. We will not be able to provide an accurate date for when the product is back in stock. We will therefore offer the option to sign up for a notification once it is available again.

CANCELLATION POLICIES

You have the right to cancel your order within 14 days of receiving your product. After notifying us about the cancellation, you have 14 days to return the item/items. Always contact our support at support@cphgrooming.com before returning goods, otherwise the return may not be accepted.

When returning your goods you must pay for the return. If the fault is on our side, we will, of course, cover the expenses.

Products returned unstamped or paid with a “cash on delivery” are refused receipt. When returning products, please use a distribution company that offers tracking - please don't use any alternative package distributors; this makes it impossible to track the item if it should be lost during return shipping. You should ship the item adequately packaged with a copy of the return slip. Please clearly state the reason for the return on the return slip.

Return address:

Copenhagen Grooming
Kildebrøndevej 42,
2670 Greve Strand
Denmark

You can also cancel your purchase by refusing the shipment receipt. If you choose to do so, please inform support@cphgrooming.com either before or immediately after rejecting the parcel to ensure your return is accepted.

These return rules apply to all items sold as distance sales (and for private sales).

To undo a purchase, the packaging and product must be in mint condition and completely unused so the product can still be sold. If the returned goods differ from the above, we reserve the right to make a reduced refund.

If you use your right to cancel an order within 14 days, we will refund your payments for the order, but the refund will not include shipping costs. The money will be refunded using the same payment method or to the same card you used for payment.

You always have the right to a minimum 2-year guarantee for faulty goods. If you wish to claim a valid error on an ordered item, please contact us as soon as possible after discovering the mistake.